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When can I expect my order?
Generally, we ask to allow 14 to 30 days for your order to be delivered. It may take longer during peak seasons. Although we have not faced major delays, please note that the current global situation can impact the shipping time.
Once your order has been handed over to the carrier for delivery, you will receive a shipment notification email with tracking details. This enables you to track the progress of your order and get an estimated delivery date.

I want to change or cancel my order.
You can change or cancel your order as long as it has not been processed by our warehouse. If you would like to do so, please email us at support@icatsight.com.so we can check your order status and possibly help to make the requested changes.

I will not be home on the scheduled delivery day.
Most of our packages require a signature on delivery. Please contact the carrier directly to reschedule delivery.

Can I return my product?
If you want to return or exchange anything you bought from us, NO PROBLEM! You have 30 days from the date of shipping to make sure what you ordered from icatsight is right for you. If you aren’t 100% satisfied with your purchase, you can return your order for a refund, store credit, or exchange it for another color. Your choice!

Any product you return needs to be in new condition and with the original tags or packaging and needs to be returned to us before the 30-day return window expires. Icatsight does not cover return shipping costs. Just make sure to take good care of your product when trying it out, as we will be unable to issue (full) refunds for damaged products.

1.Customer received the wrong item.
2.The item is broken, or defective.
For broken or defective items, customers must contact Icatsight within 48 hours of receiving their order.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.